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Privacy Policy

Access 1st respects your right to privacy. This Notice explains how and for what purposes we use the information collected about you through our websites, mobile applications, social media pages, offline programs and services and events (“the Site”).

Please read this Notice carefully. By using our Site, you are agreeing to be bound by this Notice. We reserve the right to make any changes and corrections to this Notice and we will communicate to you any substantial changes. Please refer to this page from time to time to review these and new additional information.


We only collect personal data that you provide to us with your consent, based on your clear actions and behaviours, or for a legal or a legitimate reason:

  • Personal contact information such as name, date of birth, email address, home address, phone number, picture, gender;
  • Personal details collected through an interview, an assessment or a research programme we conduct with you

We use your data for the following purposes:

  • To perform with you an assessment, or provide advice and support based on your request or upon referral from governmental bodies;
  • To answer queries that you may have;
  • To conduct interviews and research programs based on your explicit consent;
  • To administer the website and to improve our online store and its services to you, based on our legitimate interests.

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We store the personal data that you have provided us in our databases. We enforce an encrypted connection to our website for added security and privacy

We will only keep your personal information for as long as it is reasonably necessary for the purpose it was collected. We may retain your personal data for a reasonable period after you stop using our services or stop using this website or application. After this period, your personal data will be deleted from all our systems.

All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.

We may share non-personal aggregate statistics (group) data about our website traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

Access 1st makes use of tracking technologies (for example “Cookies”, “IP Addresses”, Log Files”, “Web Beacons”, “Tagging”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites. You will remain anonymous to us unless you specifically choose to share information with us.


If you choose not to submit any personal data when requested, you may not be able to participate in certain activities and may limit the services we can provide you. However, to simply browse our websites and learn more about our products, you do not need to give us any personal data.

You have the right and the ability to modify your online account information at any time by logging on to your account. If for any reasons you would like to be removed from our membership program (email and/or mailing), simply contact us. You can also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).

Data collected through interviews may be recorded and interview notes may be produced. Access to the interview notes will be limited to us, researchers and project contributors with whom wemay collaborate as part of the research process.  Other information related to the processing of personal data through interviews will be communicated to you separately.

We will not disclose any of your personal data without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud).


You can request access to the personal data we hold about you by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it. You have the right to tell us if you would like to correct, update or delete your personal data in our records. To assist us in dealing with your request, please provide your full name and details.

If you are concerned about a possible interference with your privacy or misuse of your personal data by us, or if you have any questions or comments, please contact us by phone at +44 (0) 203 930 9477; by mail at Access 1st, 91 Great Russell Street, London WC18 3PS, UK or by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Our Site is based in the United Kingdom and we take reasonable care to comply with the requirements of the UK Data Protection Act 1998 and other applicable privacy laws relating to the personal data you supply on our Site. For the purposes of the Data Protection Act the data controller is Access 1st, 91 Great Russell Street, London WC1B 3PS, UK.

Last updated September 2021

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