We value your reviews, as they keep us up to date with how students experience DSA funded support; including being aware of what works and what can be improved.

Meghan McInerney
M
31/01/22
Needs assessments

Christalla was amazing. Very helpful and thorough. Great listener as well and very compassionate.

Dawn
D
Testimonial
31/01/22
Katerina - Superior Customer Service

Katerina has provided excellent customer services. she listened and executed her telephone manner appropriately. I felt at ease why making this appointment. She cares for the people she come into contact with. Katerina is an assist to the company.

Anonymous
A
24/01/22
My experience with Access- 1st

My experience with Access- 1st has been very positive. Everyone has been very helpful, from the Admin staff to the health professionals, everyone was very considerate of my health problems and needs. I appreciate all the support given to me during my DSA application. Thank you for everything.

Anonymous
A
Testimonial
17/01/22
Very Professional and friendly

The entire process was handled with great professionalism and care, the agents were looking to meet my concerns and any type of problems or complications that my situation required, and at the same time they were very kind and careful.

Demetra Georgiou
D
Testimonial
17/01/22
Christalla feedback

Christalla was easy to talk to during my assessment. She made me feel very comfortable and was patient when I needed something repeating. She explained everything thoroughly and clearly. Thank you kindly.

Anonymous
A
Testimonial
04/01/22
Study needs assessment

Christalla was very helpful in asking me about my difficulties and giving me recommendations for support both academically and generally. She was very friendly and understanding, and made sure to cover all aspects of my disability and ask if I had any other questions. I feel confident in the support I will receive in the future

ALINA SEVASTITA COVACI
A
06/12/21
Feedback

Thank you so very much, Christalla Solomon for your professionalism.

Anonymous
A
Testimonial
29/11/21
Easy, straight forward and rewarding

I found the whole process of applying and having my assessment to be very straightforward. I spent several years studying without DSA via the access 1st team and have found my recent year of study to be much more productive with the added help. Thank you very much.

Louisa
L
Testimonial
15/11/21
Access 1 feedback

I believe that access one is really good.

Michelle Weston
M
15/11/21
Thank you for all your help!

I really appreciate all the help you’ve given me and I have been very impressed with the quick responses and availability of the team. Thank you! Michelle

Anonymous
A
08/11/21
Feedback

My assessor was amazing and very open when talking too.

Gabriela Laura Sârghi
G
Testimonial
01/11/21
They are the best

My experience with Acc Point has been amazing . I recommend with confidence, strength for those who need support. They guide us step by step through everything that needs to be done, so don't worry if you don't know how to proceed. Call them. I confess that in any problem, I had a question, they helped me and thus I eliminated any obstacle or insecurity I had. Thank you very much for all the support. P.S. They are the best.

Anonymous
A
Testimonial
01/11/21
Efficient needs assessment

Christalla Solomon was friendly, kind, reassuring and thorough. She spent more than an hour with me on the phone, ensuring she understood my (rare) genetic condition and it’s impact on my life. Her approach was practical and constructive. The waiting time for an assessment was very short (days). Let us hope SFE are as efficient.

Anonymous
A
25/10/21
Conclusion

Very good and clear communication.

Anonymous
A
18/10/21
An excellent representative for a kind and comfortable experience

Harry was really calm and understanding when speaking with him on my needs assessment today. He made me feel extremely comfortable and took all of my thoughts and feelings into account. He has given me hope for my upcoming academic year and the access 1st should be proud to have him as a representative. Keep making young people who are struggling feel heard and you’ll change the world. Thank you again !

Kevin Makwikila
K
11/10/21
Feedback

Felt nervous at the start as I wanted to ensure I get what I need but my needs assessor was brilliant and quick in understanding where I struggle most with my dyslexia which was very impressive and comforting. We also had our session online which I found easy to follow, as I was in the comfort of my home. For future students offer the options in person or online. Although we had some technical issues at the beginning that did not impact our meeting has we had plenty of time. Thank you a lot!

Melanie
M
11/10/21
Zoë, what a wonderful assessor !!

I have never come across such wonderful staff. So helpful and empathetic. It’s refreshing to see, and I was made to feel so comfortable and at ease. Zoë is a credit to the company and such a wonderful assessor with clear understanding and guidance. I never felt once uncomfortable and was such a pleasure to meet someone who had a great understanding. Thank you, once again Zoë. X

Niven
N
Testimonial
11/10/21
DSA

I found the staff really helpful and they put me at my ease. The assessment has been invaluable in securing the support I need to help me at university.

Anonymous
A
Testimonial
04/10/21
Good service

The service was good and the accessor was very patient to explained everything to me.

Stephanie
S
Testimonial
27/09/21
Assessment

Lovely speaking to Zoe, she was very informative and helpful.

Page 4 of 8